British tourist denied ‘last goodbye’ with dead wife in £20k Cuba medical bill row

British tourist denied ‘last goodbye’ with dead wife in £20k Cuba medical bill rowSheila Dumbleton with husband Ray

En español Marti Noticias

Widower talks for first time of ‘hell’ at losing Sheila Dumbleton during dream holiday on paradise isle

A grief-stricken pensioner said his wife was “left to die” in a Cuban hospital because they could not pay a £20,000 medical bill.

Ray Dumbleton said he was even banned from saying a last goodbye to his beloved Sheila, his soulmate of 34 years, as her body lay alone.

The 67-year-old, from Frankley. said his ordeal was like “hell on Earth”.

He said: “If you think of a World War Two scene, then that might just start to come close.”

Sheila died in hospital in Holguin, Cuba, after falling ill on the sixth day of what had been planned as the couple’s ‘dream holiday’.

Despite taking out ‘gold cover’ travel insurance, she was unable to claim for her medical treatment and was left with a £20,000 medical bill.

Now, her distraught family have been ordered to settle her medical bill to pay and must also find an extra £7,000 to bring Sheila’s body home.

“It felt that, as soon as the hospital knew we couldn’t pay, they left her to deteriorate,” Ray said.

“All the doctors kept saying to us was ‘payment, payment’ but we didn’t have the money to give them.

“The conditions in that hospital were horrendous – something I find hard to put into words. There were dead bodies left uncovered. It was as if they didn’t care about people’s dignity. They wouldn’t even allow me to see my wife’s body and pay my last respects to her. They just kept saying it was Cuban law. I will never get that chance again. They have broken my heart, I kept saying: ‘Forget Cuban law, I want to see my wife’. But they would not allow me that last moment with her. I felt powerless over there. At one point they even threatened to put me into prison if I carried on demanding to see her. As soon as Sheila died, it felt like they couldn’t get me out of the country quickly enough. It was like nothing I had ever seen before – I was treated like a VIP, ushered straight through customs and there were no security checks. Now, I am glad to be back home but I will cannot rest until Sheila is back here with her family. The only saving grace was that I did meet some lovely people out there and without them, I probably would not have got through this ordeal.”

A spokesman for White Horse Insurance Ireland, with whom the couple had travel insurance, said: “We were very sorry to hear of Mrs Dumbleton’s circumstances. Regrettably, as Mrs Dumbleton’s medical history was not disclosed, her claim was not covered by her insurance policy.”

Relatives launched a fundraising drive when they discovered Sheila had fallen ill and would be unable to claim on her insurance.

A GoFund me campaign was launched to pay the medical bill and bring her home alive – but she died before the target could be reached.

“We have raised more than £4,000 already, so if it’s just the £7,000 then we could probably do it,” said daughter Erica McCleary.

“But we still don’t know if they will allow us to bring Mum home without paying the medical bill. I cannot begin to say how generous and kind people have been after reading about our story. We have had complete strangers offering us large amounts of money. One person even offered us their life savings just so that we can get Mum’s body home. We just want Mum home with us so we are able to grieve properly, as a family. It’s good to finally have Ray home with us after him being stuck out there for a month but we need to be allowed to grieve properly. This whole process has been a nightmare and it’s still not over. We managed to go out and see Mum when she first fell ill but we were not allowed much time with her. and we didn’t really feel like she was being cared for properly.”

Sheila became a great-grandmother while she was in Cuba but never got to meet her first great grandchild.

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